Who we are
NeoDimensional LLC (“NeoDimensional”, “we”, “us”) is a design and engineering studio registered in Albuquerque, New Mexico, USA, with a second studio in Sylhet, Bangladesh. These terms cover your use of neodimensional.com (the “site”) and, unless a signed proposal says otherwise, any design, development or growth work you commission from us.
Questions about these terms go to hello@neodimensional.com. We reply within 2 business hours (9am–6pm EST).
Using the site
You may browse the site, read and share links to our articles and case studies, and use the contact form and call booking for genuine enquiries. You may not scrape the site, copy its content for republication, attempt to disrupt it, or use it to send unsolicited messages.
The site is provided as is. We keep it accurate and available as best we can, but we do not promise that it will be free of errors or interruptions, and we may change or remove content at any time.
Content, trademarks and client work
The text, design, illustrations, code and photographs on this site belong to NeoDimensional LLC unless stated otherwise. Client names, logos and product screenshots shown in our portfolio and in the client logos on the home page belong to their respective owners and are shown to document work we delivered; they do not imply endorsement of this site.
Each case study says whether the product is live or was a design study. Figures in a case study are read from the product itself or from public sources named next to the figure.
Quotes and pricing
Prices shown on the pricing page and on service pages are starting points for a typical scope. Every project gets a written, fixed price before work starts, based on the scope we agree together. A quote is valid for the period stated on it and covers only what it lists; work outside that scope is quoted separately before it begins.
Payment terms are set out in the proposal. Our standard options are a 50/50 split (half to start, half at launch) or a monthly retainer billed in advance. Invoices are payable by the date shown on the invoice. We may pause work on overdue accounts after giving notice.
How projects run
Work is delivered in phases, and nothing moves to the next phase until you have reviewed and signed off the current one. Sign-off can be an email, a message in the project channel or a comment in the shared design file. Timelines on the site are typical ranges; the proposal states the dates that apply to your project, and they depend on you providing content, access and feedback when they are due.
Every launch includes 30 days of fixes for defects in what we built. Changes in scope, new features and work on systems we did not build are not defects and are quoted separately. Ongoing maintenance is available on a monthly retainer.
Ownership and portfolio use
You own what we make for you. Repositories, hosting, domains and third-party accounts are set up in your name from the start, and on full payment all rights in the delivered designs and code pass to you. We keep the right to reuse general know-how, tooling and open-source components that were not created specifically for your project.
Unless you ask us in writing not to, we may show the finished work in our portfolio, in proposals and on social channels, naming you as the client. We never publish figures about your business without your written approval.
Confidentiality and your data
Anything you share with us about your business, users or plans stays confidential and is used only to deliver the project. Details you send through the contact form or booking calendar are used to reply to you and are never sold or shared with third parties for marketing.
Calls are booked through Calendly and payments are handled by our payment processors; each of these services has its own terms and privacy policy, which apply when you use them.
Liability
To the extent permitted by law, our total liability for any claim arising from a project is limited to the fees you paid us for that project, and we are not liable for indirect losses such as lost profits or lost data. Nothing in these terms limits liability that cannot be limited by law.
You are responsible for the content you give us to publish, for having the rights to use it, and for complying with the laws that apply to your product and your users.
Governing law and changes
These terms are governed by the laws of the State of New Mexico, USA. If a disagreement cannot be settled by talking it through, it will be dealt with in the courts of New Mexico.
We may update this page from time to time; the date at the top tells you when it was last changed. For commissioned work, the terms in force on the date of your signed proposal apply.